Off the grid — the Lexus that can’t be tracked

by Chris Riley Lexus Australia is recalling NX SUVs after it was discovered that they cannot be tracked if stolen. About 1665 vehicles ar...

by Chris Riley

Lexus Australia is recalling NX SUVs after it was discovered that they cannot be tracked if stolen.

About 1665 vehicles are involved, but only 38 of these have actually been delivered to customers in Australia.

To put this in context, Lexus has sold 2121 examples of the NX so far this year, but the fault is restricted to cars produced between March and April.

Vehicles involved are equipped with a GPS antenna wire harness which connects the antenna to a Data Communication Module (DCM).

Due to incorrect wiring, the GPS antenna will not receive electrical power and will not operate when the ignition is switched off.

As a result, the vehicle location cannot be identified and the DCM module will not transmit a current location for Stolen Vehicle Tracking (SVT).

For those vehicles involved, Lexus dealers will correct the GPS antenna wiring routing, free of charge for vehicle owners.

The correction will take about 60 minutes. Depending on the dealer's work schedule, however, owners may be required to make the vehicle available for a longer period.

Lexus Australia will contact owners of involved vehicles to provide details of this CSE campaign by SMS, email and/or mail to their last known address.

Customers with additional questions or concerns are asked to contact their local/preferred Lexus dealer in the first instance or the Lexus Customer Assistance Centre on 1800 023 009 (Mon-Fri 8.00am-6.00pm AEDT).

Please quote your 17-digit Vehicle Identification Number (VIN).

 

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